ce66 Privacy Policy — Your Data, Your Rights

ce66 ("ce66", "we", "us", "our") is committed to protecting the privacy of all individuals who use the ce66 platform ("Platform"). This Privacy Policy applies to all personal data collected through the ce66 website, mobile interface, and associated services. It explains in plain language what data we collect from you, the purposes for which we use it, the basis on which we process it, and how long we retain it. This Policy should be read alongside the ce66 Terms and Conditions, which govern your use of the platform.

By registering for a ce66 account, making a deposit, or otherwise using the ce66 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the ce66 platform. This Privacy Policy may be updated from time to time — the current version is always published on this page with the date of the most recent revision.

ce66 collects personal data in several ways: directly from you when you register an account, interact with the platform, or contact support; automatically through your use of the platform (device and usage data); and from third parties such as payment processors and identity verification services where required for KYC compliance. The categories of personal data we may collect include:

• Identity data: your full name, date of birth, nationality, and copies of identity documents (such as your National Identity Card) provided during account registration or KYC verification.
• Contact data: your registered mobile number, email address (if provided), and any communication channel details you have submitted to ce66.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method references (mobile wallet numbers, masked card numbers), and bonus activity. Full payment credentials are never stored by ce66.
• Gaming activity data: records of your bets, game sessions, wagering patterns, bonus claims, and sporting events or casino games you have wagered on.
• Technical data: your IP address, device type, operating system, browser type and version, time zone, and platform access logs.
• Support communication data: the content of messages, emails, and chat interactions you have with the ce66 customer support team, including any attachments or documents you submit.

ce66 collects only the personal data that is necessary for the specific purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law (for example, age verification in certain circumstances).

ce66 uses your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes stated below. Your personal data is used for the following purposes:

• Account management: to create and manage your ce66 account, verify your identity, process your registration, and maintain your account settings.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods; to reconcile transactions; and to detect and prevent payment fraud.
• Regulatory compliance and KYC: to verify your age (minimum 21 years) and identity, comply with anti-money laundering (AML) obligations, and fulfil any other legal requirements applicable to the operation of an online gaming platform.
• Platform operation and improvement: to deliver, maintain, and improve the ce66 platform; to personalise your gaming experience; to monitor platform performance; and to develop new features and services.
• Responsible gaming: to monitor gaming patterns and identify signs of problem gambling, to facilitate deposit limits, loss limits, self-exclusion, and other responsible gaming tools, and to contact you if our systems identify a potential concern.
• Customer support: to respond to your enquiries, complaints, and support requests; to record and review support interactions for quality and training purposes; and to maintain records of disputes and their resolution.

ce66 does not use your personal data for unsolicited third-party marketing. Where ce66 sends you promotional communications about ce66 offers (such as bonus notifications), these are sent based on your account relationship with ce66 and your communication preferences. You may opt out of marketing communications at any time by contacting ce66 support.

ce66 processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform the contract between you and ce66 (the Terms and Conditions) — including account registration, payment processing, and delivering gaming services.
• Legal obligation: processing that is required for ce66 to comply with applicable laws and regulations, including age verification, KYC/AML obligations, and responses to lawful authority requests.
• Legitimate interests: processing carried out for ce66's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — where those interests are not overridden by your rights.
• Consent: where processing is based on your freely given, specific, informed consent — for example, for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ce66 may share your personal data with the following categories of third parties, subject to appropriate data protection safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other payment processors that ce66 uses to process your deposits and withdrawals. These providers receive only the transaction data necessary to process your payment.
• Identity verification and KYC providers: third-party identity verification services that ce66 uses to fulfil its age verification and KYC obligations. These services receive the identity documents and personal data necessary for verification only.
• Game providers: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and wager data necessary to deliver the game services you use. These providers are bound by contractual data protection obligations.
• Law enforcement and regulatory authorities: where required by law, a court order, or other binding legal obligation, ce66 may disclose personal data to government bodies, regulators, or law enforcement agencies. ce66 will disclose only the minimum data required by the relevant legal instrument.

All third parties with whom ce66 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared. ce66 does not permit third-party service providers to use your personal data for their own independent marketing purposes.

The ce66 platform uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by the ce66 website. ce66 uses three categories of cookies:

• Essential cookies: strictly necessary for the platform to function — including session management, login authentication, and security features. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences (such as language settings and responsible gaming limits) and to improve your experience on the platform across sessions.
• Analytics cookies: used to collect aggregated, anonymised data about how players interact with the ce66 platform — including pages visited, session duration, and feature usage. This data is used to improve platform design and performance.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the ce66 platform and may prevent you from logging in or accessing certain features. ce66 does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the ce66 platform.

ce66 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, password hashing and salting for stored credentials, access control restrictions that limit data access to authorised personnel only, audit logging for all administrative actions on user account data, and regular security assessments of the platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. ce66 will notify you promptly if we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, in accordance with applicable legal requirements. If you suspect that your ce66 account has been compromised, please contact ce66 support immediately using the email address in the footer of this website.

ce66 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. In practice, this means: your account data is retained for the duration of your active account relationship with ce66 and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements; financial transaction data is retained for a minimum of five (5) years from the date of the transaction; KYC verification documents are retained for a minimum of five (5) years following account closure; support communications are retained for two (2) years from the date of the interaction.

After the applicable retention period has expired, ce66 will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes. You may request information about the specific retention periods applicable to your personal data by contacting ce66 support.

As a user of the ce66 platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact ce66 support using the email address in the footer of this website. ce66 will respond to all rights requests within 30 days of receipt:

• Right of access: you have the right to request a copy of the personal data that ce66 holds about you, together with information about how it is being used.
• Right of rectification: you have the right to request correction of any inaccurate or incomplete personal data that ce66 holds about you.
• Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ce66's legal retention obligations.
• Right to restrict processing: you have the right to request that ce66 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to object: you have the right to object to processing of your personal data where that processing is based on ce66's legitimate interests, including profiling for responsible gaming purposes. ce66 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

Please note that some rights are subject to limitations under applicable law. For example, ce66 cannot delete transaction records that are required to be retained under anti-money laundering regulations, even if you submit a deletion request. Where ce66 is unable to fulfil a rights request in full, we will explain the reason in writing.

If ce66 becomes aware that it has inadvertently collected personal data from an individual who is under the age of 21, ce66 will take immediate steps to delete that data and close the associated account. If you believe that ce66 may have received personal data from a person under the age of 21, please contact ce66 support immediately using the email address in the footer of this website. Parents and guardians who are concerned about the online activities of a minor are encouraged to contact ce66 support for assistance.

ce66 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect your privacy rights or how your personal data is processed — ce66 will provide notice via the platform or by email to your registered contact details before the changes take effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the ce66 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must stop using the ce66 platform. We recommend reviewing this page periodically to stay informed about how ce66 protects your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way ce66 handles your personal data, please contact the ce66 support team using the email address displayed in the footer of this website. ce66 customer support operates 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6). All privacy-related requests and enquiries are treated with strict confidentiality. Where you submit a formal complaint and we are unable to resolve it to your satisfaction, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.